FAQ
If you're curious about our services and products, you're in the right place. Below are some of the most frequently asked questions along with answers to help you get acquainted with our brand and what we offer.
Yes, we specialize in creating personalized jewelry, taking into account your individual wishes. We offer products made of 14-karat (585 standard) and 18-karat gold (750 standard), available in various colors including classic yellow, white, and rose gold, ensuring both durability and a unique shine. Our range also includes AAA class gemstones and DF VVS1 diamonds, guaranteeing the highest quality and purity. We can customize the texture of each product to perfectly match your dreams. Contact us to discuss your ideas and create jewelry that will be unique and tailored to you.
Our master jewelers, gemologists and specialists are always ready to restore your luxury jewelry to its original shine. At BELLER boutiques, we can perform inspections and treatments such as engraving for a personal touch, sizing and refreshing polishing to restore the original beauty of your jewelry. Some products do not qualify for these services due to their unique design, but in our atelier we will advise you on the best solutions.
Yes, we offer the possibility to return products purchased online within a specified time, provided they show no signs of use. For purchases made in our atelier, we offer an exchange for another product. However, it is important to remember that this option does not apply to personalized orders, which are excluded from the possibility of return or exchange. Detailed information can be found in our return policy.
Of course, it is possible to change the size of the product you choose. We are here to tailor your jewelry to your individual needs and ensure it fits you perfectly. We will be happy to support you in this process to ensure that your choice is comfortable and meets your expectations.
Certainly, you have the option to add an engraving to your selected product. It all depends on the available space on the specific piece of jewelry. Remember that we offer full personalization of your purchase and are happy to assist you in this process to make your choice even more unique and personal.
Each product from our range is packed with extreme care. The jewelry is placed in an elegant, dedicated box, secured with tissue paper, and then put in a bag and a protective outer packaging. We include a certificate with a unique number for every product purchased, confirming its quality. Additionally, diamond rings above 0.3 ct come with GIA certificates. Upon your special request, we can include a beautiful card with a handwritten message from you.
We offer safe and fast delivery nationwide, as well as international shipping through DHL, ensuring reliability and timely delivery of packages.
Yes, we ensure that each shipment is insured for the full value of the product. We are responsible for the safety of your shipment until it reaches your hands. You can rest assured that from the beginning to the end of the delivery process, your jewelry is in good and safe hands.
CONTACT US
Please, do not hesitate to write and call us regarding orders. If you cannot find answers to your questions, please contact us .
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Ready for your next purchase? Discover our diverse jewelry collection, combining style, modernity, and environmental care. Experience the unique character of our brand, which turns sustainable development into unparalleled elegance.